Clear answers about site preparation, installation, delivery, payments, warranty coverage, manuals, and everyday ownership—so safer access feels manageable from the start.
Affordable Lifts designs equipment for straightforward assembly and provides phone support, while the homeowner or a local installer completes the installation. Approximately 93% of lifts are installed by owners or someone in their network.
These policies and planning details help you compare options before ordering. Your written quote, order documents, and model-specific manual control if they differ.
Affordable Lifts does not provide on-site installation. Most customers complete the work themselves or use a capable person in their local network. We provide model-specific guidance and phone support to help the project move forward.
Accepted methods include debit and credit cards, electronic or paper checks, and domestic wire transfers for orders over $1,000. Allow approximately five business days for check payments to clear before scheduling can proceed.
Before shipment, a cancellation is subject to a fee equal to 20% of the lift price; eligible shipping charges are refundable. Once the lift has shipped, the order cannot be canceled. Ask Sales to confirm the current written terms before ordering.
Rush or factory-expedite options may be available depending on the configuration and production schedule. Ask Sales about timing and any added charge before placing the order.
New-lift coverage is one year for parts and three months for labor, measured from the ship date. Coverage is non-transferable and excludes abuse, improper use, and conditions outside the written warranty. Used lifts are sold as-is and do not include a warranty.
Look for the serial number on the safety-guard label or on the lift collar. Include it when requesting manuals, parts, or troubleshooting so Support can match the correct information to your equipment.
Use only the manual matched to your exact model and serial number. Designs and components change, so older photos or instructions may not match your lift. Email support@affordablelifts.com or call (434) 515-2321.
Used lifts are private, as-is transactions. Confirm condition, fit, configuration, transport, modification costs, and installation before buying. Review our used vertical platform lift guide for typical costs and responsibilities.
Have your model or serial number, order or invoice number, clear photos of the complete lift and controls, and a brief description of the question ready. We’ll route you to the right team.
Clear answers about site preparation, installation, delivery, payments, warranty coverage, manuals, and everyday ownership—so safer access feels manageable from the start.
Affordable Lifts designs equipment for straightforward assembly and provides phone support, while the homeowner or a local installer completes the installation. Approximately 93% of lifts are installed by owners or someone in their network.
These policies and planning details help you compare options before ordering. Your written quote, order documents, and model-specific manual control if they differ.
Affordable Lifts does not provide on-site installation. Most customers complete the work themselves or use a capable person in their local network. We provide model-specific guidance and phone support to help the project move forward.
Accepted methods include debit and credit cards, electronic or paper checks, and domestic wire transfers for orders over $1,000. Allow approximately five business days for check payments to clear before scheduling can proceed.
Before shipment, a cancellation is subject to a fee equal to 20% of the lift price; eligible shipping charges are refundable. Once the lift has shipped, the order cannot be canceled. Ask Sales to confirm the current written terms before ordering.
Rush or factory-expedite options may be available depending on the configuration and production schedule. Ask Sales about timing and any added charge before placing the order.
New-lift coverage is one year for parts and three months for labor, measured from the ship date. Coverage is non-transferable and excludes abuse, improper use, and conditions outside the written warranty. Used lifts are sold as-is and do not include a warranty.
Look for the serial number on the safety-guard label or on the lift collar. Include it when requesting manuals, parts, or troubleshooting so Support can match the correct information to your equipment.
Use only the manual matched to your exact model and serial number. Designs and components change, so older photos or instructions may not match your lift. Email support@affordablelifts.com or call (434) 515-2321.
Used lifts are private, as-is transactions. Confirm condition, fit, configuration, transport, modification costs, and installation before buying. Review our used vertical platform lift guide for typical costs and responsibilities.
Have your model or serial number, order or invoice number, clear photos of the complete lift and controls, and a brief description of the question ready. We’ll route you to the right team.